Customer Testimonials

Had a great experience at Blackstone Toyota Noor was a great help

We had a great experience with buying a car at Toyota in the past, and we had great experience with getting my car service there. I was looking in getting another Toyota with my mom, however, the salesman was overly pushy (text and calling asking if we made up our mind about buying a car). They also didn’t not respect or listen to what we were saying when we expressed that we weren’t interested in certain cars. When we informed our salesman that we wouldn’t being buying a car today, we will wait until some of the 2027 ... Read More

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Google - Nov 12, 2026

We had a great experience with buying a car at Toyota in the past, and we had great experience with getting my car service there. I was looking in getting another Toyota with my mom, however, the salesman was overly pushy (text and calling asking if we made up our mind about buying a car). They also didn’t not respect or listen to what we were saying when we expressed that we weren’t interested in certain cars. When we informed our salesman that we wouldn’t being buying a car today, we will wait until some of the 2027 model comes out, he brought his manager to come and speak with us. His manager is very rude and even more pushy towards my mother. She speaks broken English and for some reason, he thought that it was appropriate to response to her in broken English as well. This felt very mocking and disrespectful. Our family loves our Toyota cars. And buying a car is a huge commitment. When you invest in a car, you should love it, not feel like a salesman is pushing you to buy it.

Came into Blackstone Toyota hoping to get into a new car. Brayden helped us find the best car that was right for us. He really took care of me and my partner and made sure we got our 2024 Toyota Venza at a great price. If you come here looking for a car, I would highly recommend talking to Brayden!

Brayden is very professional and knows his job well. He helped us a lot in sealing the deal seamlessly in getting the Corolla. Honest and pleasant guy! Thank you so much! Kudos to Blackstone dealership as well for the warm welcome. Happy for the service and the purchase. 🫡👍 -Aldz

The sales person, Louis was courteous and helpful. Showed me the cars that I was interested in, both new and used. He was helpful in my decision making.

Antonio was very helpful in finding us the exact vehicle we wanted at the price we wanted. He worked out all the details and even organized having the vehicle delivered to us. Thank you Antonio for a fantastic experience!

Brian, Davonte and Oscar are the best! Brian worked really hard at getting me a deal that I wanted on the car that I wanted for a while now Brian thank you for all your extra hard work going above and beyond. I appreciate you, darling. Davonte was my chauffeur to return my rental car and also helped with finalizing my deal and I appreciate you as well. We’ll go out for spicy chicken across the street sometime. ! Oscar takes the cake , because after my 3 hour drive to get there having to still return a rental car and drive ... Read More

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Google - Nov 10, 2026

Brian, Davonte and Oscar are the best! Brian worked really hard at getting me a deal that I wanted on the car that I wanted for a while now Brian thank you for all your extra hard work going above and beyond. I appreciate you, darling. Davonte was my chauffeur to return my rental car and also helped with finalizing my deal and I appreciate you as well. We’ll go out for spicy chicken across the street sometime. ! Oscar takes the cake , because after my 3 hour drive to get there having to still return a rental car and drive back three more hours in the dark was not something I was a big fan of and of course there’s other issues going on and it was a crazy day for me and Oscar was so understanding and so patient and it was just a pleasant experience all the way around dealing with these three men! I love my Toyota crown and when I’m done with this one, I will definitely be back here to get a new an upgraded one. This is an awesome car. Thanks again you guys you guys are the best

Fast friendly service

Nick Reynosa was absolutely, amazing customer service and was very knowledgeable. I cannot thank him enough for his service at Toyota. Thank you nick!!

We walked in with an idea of what we wanted, but our sales rep, Brayden took the time to crack the code on what we needed and the diligence to create the package that made us confident in our choice. We appreciate you!

I highly recommend asking for Alex Altamirano when you step onto the dealership lot. He is a super chill guy and knowledgeable about the cars. I came in expecting to leave with a car I had in mind but thanks to Alex’s patience and help I got the car I loved. He went above and beyond throughout the entire car-buying process. I felt like he genuinely cared about making sure I was comfortable and happy every step of the way. He has great customer service and made this process feel like a breeze. I had the car I wanted ... Read More

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Google - Nov 7, 2026

I highly recommend asking for Alex Altamirano when you step onto the dealership lot. He is a super chill guy and knowledgeable about the cars. I came in expecting to leave with a car I had in mind but thanks to Alex’s patience and help I got the car I loved. He went above and beyond throughout the entire car-buying process. I felt like he genuinely cared about making sure I was comfortable and happy every step of the way. He has great customer service and made this process feel like a breeze. I had the car I wanted in two weeks and it was fresh off the production line.

Thanks Brayden!

had an excellent experience at Toyota today, largely thanks to Ros. He was incredibly helpful and managed to get my car in at the very last minute for an oil change, which I really appreciated. His customer service was outstanding. I’ll definitely be coming back for future service!

Thank you Omar for all the help. Please ask for him

Connor was great to work with. He help me find exactly what I wanted and didn’t waste any time. He had everything right out in front to show me and did a great job helping me get the financing I needed.

(Translated by Google) Excellent service, Brayden and Jesus were very kind. Friendly people. (Original) Excelente servicio muy amables Brayden y Jesús . Amables personas .

Noor was awesome. No pressure. Explained everything in detail.

We came in inquiring for the best quote for a reliable Corolla maybe used or what so ever. Luis helped us out getting the 2027 Corolla with the best price in the San Joaquin Valley. Helpful, professional, kind and working with our budget.

Luis was the best! We walked in on Halloween 2026, and in 5 minutes he helped us make up our mind to walk out with a car because no other agency can beat his deal and kindness!

Tk has been very helpful and very supportive of taking care of me of obtaining a vehicle I need. There was a few inconvenience but he definitely came through with everything and helped me a lot at the end.

I would like to thank Randy Vung for the exceptional service he provided for the front brake service on my 2022 Tacoma. He was prompt, professional and courteous. It was certainly a wonderful service experience working with Randy and the Blackstone Toyota team. I look forward to my next visit.

Service supervisor Ros Somnang has been great helping me with my car service, great customer service & excellent courtesy. A gem contributor to the company

went in for oil change w no appointment & ranveer was super nice & helpful

I was recently at Blackstone Toyota and I had an exceptional experience the service which wasn't oil changer rotation was that really quick and the service advisor Geo was very nice and helpful.

Gio was very helpful on my service today

Gio was my service advisor, and he was very friendly and helpful. He also told me everything that the car needed done.

Gio Elenes give me a good service with my car his awesome ,

They gave us a ride to huckleberry, thank you to Gio Elenes , good customer service.

I had a great experience at Toyota, thanks to Gio! He was extremely professional, friendly, and helpful throughout the entire process. He made sure all my questions were answered and took the time to explain everything clearly. His excellent customer service, patience, and positive attitude truly made a difference. It’s not every day you come across someone who genuinely cares about providing a great experience. I highly recommend asking for Gio if you visit Toyota. Thank you, Gio, for your outstanding service!

Great experience with.\n Dan Arthur salesman got me the car. I wanted less than a day. Told him what I wanted called me a day later, said they just barely got it in same place been asking for it since August.No salesman ever got back to me.\nWas looking at madera toyota decided to stop by Blackstone Toyota for maintenance\n Dan saw me walking around asked if I needed any help said I had some carbon maintenance. I did tell him to look for a prius. Limited for me. Told them about my problem that I had ... Read More

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Google - Oct 27, 2026

Great experience with.\n Dan Arthur salesman got me the car. I wanted less than a day. Told him what I wanted called me a day later, said they just barely got it in same place been asking for it since August.No salesman ever got back to me.\nWas looking at madera toyota decided to stop by Blackstone Toyota for maintenance\n Dan saw me walking around asked if I needed any help said I had some carbon maintenance. I did tell him to look for a prius. Limited for me. Told them about my problem that I had with the other salesmen as soon as they got one in which was a day later, he called me, asked me if I wanted to see it. I said yes came in a day after that and bought it. Advisor salesman to follow-up on when they tell you they're looking for something for you not to judge a book by its cover. Casual, lucky to have Dan Arthur's as your salesman. You when I got my sale

Had a great experience here for service, Ranveer helped me out a lot

Bryan and George helped us purchase our new Toyota Tacoma ! Definitely recommend

Great experience here, quick service. Appreciated Ranveer taking the time to explain the details of the service to me.

I really liked how knowledgeable, friendly, and helpful everyone was at Blackstone Toyota. The pricing was clear, the experience felt hassle free, and the selection made it easy to find the right Toyota. A great Toyota dealership near me.

Brian Elizalde, sales rep, was friendly, attentive, and professional. He was knowledgeable about the cars and when he didn’t know the answer, he made sure to get us an answer. He helped us get a brand new 2026 Toyota Sienna XLE at below market price. We are extremely happy with Brian’s assistance and the experience at Blackstone Toyota.

Luis was amazing! Worked around our schedules and got us a great car.

I have purchased two vehicles from salesman Zane. Amazing service!

Fast and pleasant experience worked with us to the fullest

Brian and Alejandro where supper helpfull got us in and out fast and made a pleasant experience

Company and the workers keep spamming my emails and phone calls after my one conversation with them.

Nick reynoso and drew the finance manager here at Blackstone Toyota gave me and my family the best service! I recommend nick reynoso to anyone that’s looking for a great deal.

Too much rude employees and had too much attitude

Unfortunately I have had a horrible experience with the service department at Blackstone Toyota. The people are nice enough but I feel the quality of service and knowledge of repair is lacking. I have taken my vehicle for the same issue 5 different times and has not been fixed. The staff is very nice, I have no complaints about the people. Edit: My problem was fixed after this last visit, but it seems like only after my concern was made public with my original review. I feel like the team could use training in their respective department to better assist the ... Read More

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Google - Oct 11, 2026

Unfortunately I have had a horrible experience with the service department at Blackstone Toyota. The people are nice enough but I feel the quality of service and knowledge of repair is lacking. I have taken my vehicle for the same issue 5 different times and has not been fixed. The staff is very nice, I have no complaints about the people. Edit: My problem was fixed after this last visit, but it seems like only after my concern was made public with my original review. I feel like the team could use training in their respective department to better assist the customer as well as to communicate with other staff members.

Dan DuPont provided excellent service and made the car experience very nice thank you.

Great experience, love the customer service. Shoutout to Bryan!

SO SAD TO SEE SUCH A BIG BRAND DO SO POOR ! I bought my truck a couple years ago for $95,000 took it in for a recall. It stayed at their shop for two weeks and when I came to pick it up, the truck was so dirty. The interior had oil stains from the mechanics. the outside was full of dirt. Remind you the truck is still new only has 15,000 miles on it. I asked the gentleman who pulled up the truck to give it back to me. Why is my truck so dirty? Why didn’t you guys give ... Read More

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Google - Oct 8, 2026

SO SAD TO SEE SUCH A BIG BRAND DO SO POOR ! I bought my truck a couple years ago for $95,000 took it in for a recall. It stayed at their shop for two weeks and when I came to pick it up, the truck was so dirty. The interior had oil stains from the mechanics. the outside was full of dirt. Remind you the truck is still new only has 15,000 miles on it. I asked the gentleman who pulled up the truck to give it back to me. Why is my truck so dirty? Why didn’t you guys give it a quick wash or something? He said I don’t know. WHOEVER THE MANAGER IS AT THIS DEALERSHIP, EITHER NEEDS TO PAY ATTENTION TO CUSTOMER SERVICE AND CUSTOMERS VEHICLES MORE OR JUST RESIGN ! They can’t be treating people’s vehicles as if they were junk ! I WILL NEVER AGAIN GO TO THIS DEALERSHIP !

Alejandro and his management did an amazing job attending me and my parents. I highly recommend going to him!

Didn’t like service at all

This was my first time coming to a dealership to look at a new car, so I was not very familiar with the process. However, I clearly told then that I did NOT want my credit pulled because I was only shopping around and comparing different dealerships. I specifically asked them to give me the car price, an estimated monthly payment, APR, and loan terms so I could compare the offer with one or two other dealerships and then decide where I wanted to buy. Instead, they had me sign documents without clearly explaining that you were submitting a credit ... Read More

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Google - Oct 6, 2026

This was my first time coming to a dealership to look at a new car, so I was not very familiar with the process. However, I clearly told then that I did NOT want my credit pulled because I was only shopping around and comparing different dealerships. I specifically asked them to give me the car price, an estimated monthly payment, APR, and loan terms so I could compare the offer with one or two other dealerships and then decide where I wanted to buy. Instead, they had me sign documents without clearly explaining that you were submitting a credit application and running a hard inquiry on my credit. I trusted that you understood what I was asking for. After my credit was already pulled, you told me that I was “shopping around” and made comments. I also felt like they were making fun of me for comparing offers. I don’t think that was fair or professional. If I had known you were going to run a hard inquiry, I would not have signed those documents. I would like them to explain exactly what I signed, why my credit was pulled after I specifically told them not to pull it, and what you can do to have the hard inquiry removed from my credit report. I came here seriously considering buying a car. I was simply trying to make an informed decision and get the best deal. I expect that to be respected. Fell very sad 😔 first experience was very disappointing Thanks for teaching me a lesson 👍🫡

T.K. was absolutely helpful he helped get us our car without haggle amazing service

I came to Blackstone to get my car serviced. I arrived at 1:00 PM; one person told me I would get the car back in three hours, while another said it would take five hours. I don't understand what kind of joke this is—the store closes at 6:00 PM. I also own a Honda Accord, and whenever I take it in, they get the work done and have me on my way within an hour or two

If you’re looking for sexism, this is the place to go. After taking my car to get its alignment fixed, two days later I notice it’s pulling really bad again. So I take it in and they accuse me of hitting a curb…be fr. If you are a woman do not expect to get treated equally or with respect here. Especially from Gio.

After payoff they not refund additional services so never add additional services if they add then try to cancel it after that they not answer your issue

Awful service! Upon arrival no one greeted me until I came up to ask where can I pick up my car. Once in line the two women working at the window were completely ignoring me. Although I understand they were working on their computer, there was no sense of urgency to let me know they would be with me shortly. Once they called me up the woman was very rude and passive aggressive. She called a coworker to pull my car up and the man had no sense of urgency as he was too busy smoking his vape and walking ... Read More

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Google - Aug 22, 2026

Awful service! Upon arrival no one greeted me until I came up to ask where can I pick up my car. Once in line the two women working at the window were completely ignoring me. Although I understand they were working on their computer, there was no sense of urgency to let me know they would be with me shortly. Once they called me up the woman was very rude and passive aggressive. She called a coworker to pull my car up and the man had no sense of urgency as he was too busy smoking his vape and walking slow to get my car. Do not service your car here!

Beware of this dealership, They commit fraud. I was recently trying to sell my Toyota and upon getting a carfax by the buyer. I come to find out that the dealership is claiming to be servicing my car. When in fact it has never been servicing it. I live in Sacramento and the dealership is in Fresno. Not only were they falsely claiming to be servicing it but they also were stating that the odometer reading was 130,000 miles over the actual reading. Which is fraud for which you can get jail time. I will be reporting them to Department of ... Read More

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Google - Jul 6, 2026

Beware of this dealership, They commit fraud. I was recently trying to sell my Toyota and upon getting a carfax by the buyer. I come to find out that the dealership is claiming to be servicing my car. When in fact it has never been servicing it. I live in Sacramento and the dealership is in Fresno. Not only were they falsely claiming to be servicing it but they also were stating that the odometer reading was 130,000 miles over the actual reading. Which is fraud for which you can get jail time. I will be reporting them to Department of motor vehicles, National Highway Traffic Safety Administration, department of justice and BBB. This is fraud and at minimum negligence which could have resulted in jail time if I was ever accused of altering the odometer. I want to warn people out there that buy and service their cars there. Get a carfax report of your car. Make sure they are not claiming to be servicing your car when they are not so that they can collect money from the manufacturer

Hi, to those who read this review. I am a Fresno/Clovis native and a 17 year Army Veteran and Law Enforcement officer. Take the review with a grain of salt and apply it as needed. I have attempted to work with this Toyota location several times. Coming from a consumer with a near perfect credit score mind you. The first attempted was approximately two years ago where a deal was unable to be obtained and drove my wife and I to the private market where we found our then dream car for a fraction of the price. Which brings us ... Read More

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Google - Jul 1, 2026

Hi, to those who read this review. I am a Fresno/Clovis native and a 17 year Army Veteran and Law Enforcement officer. Take the review with a grain of salt and apply it as needed. I have attempted to work with this Toyota location several times. Coming from a consumer with a near perfect credit score mind you. The first attempted was approximately two years ago where a deal was unable to be obtained and drove my wife and I to the private market where we found our then dream car for a fraction of the price. Which brings us here to today. My wife and I wanted to upgrade to a Toyota Sequoia and noticed one at this location. They priced it at 77k did a work up offered us 32k for our vehicle and wanted a nearly $900 payment monthly. I was contacted and had contacted Managers and employees Jay, Esteban, Javier and one other. Who all came off extremely rude. I had explained to them that vehicles in the area were priced around 68-69k. I also was offered 35k for my vehicle through Carvana opposed to thier 32k offer which they explained was thier top dollar. After initially speaking we noticed they immediately dropped the price online from 77k to 71k. I was contacted multiple times today telling me they would work the deal and find a way to get us into the car. Even made a potential offer of a higher buyout price of our vehicle which said said they wouldnt do. Anyways, moral of the story if youre looking for great customer service and reasonable prices this isnt the place to go. Its far from hassle free and the staff especially management are rude. Im even willing to share screen shots and my experience personally if interested. We found another Sequoia about an hour away at 69k. With our higher down payment thanks to Carvanas hassle free service and the reasonable price we now have a sub $600 monthly payment. Attached are photos evidence. Again take it as a warning. We work hard for our dollars so make them stretch. Compare area prices to the work up it should speak for itself. Happy hunting you all! UPDATE: Thank you Lexus of Roseville for the 2024 Toyota Sequoia Capstone! Vehicle has 23k miles and was priced at 69k. They gave us a hassle free experience. Remember folks spend your money wisely. And dont negotiate with people who dont respect you. Picture of vehicle purchased will be attached.

Communication is key. This review is lengthy and is far from overdue. I tried not sharing anything after the delivery of my vehicle but my recent experience with this dealership just blew it. Honestly, I am being generous giving you 2 stars. SALES AND FINANCE I am going to start with the vehicle purchase on 11/22/25. We drove in and inquired about a car we saw that was still in transit. To cut the story short, the sales person gave us a run down of the amount, what we are going to get and the approximate delivery. Presented us with amount they ... Read More

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Google - Jun 24, 2026

Communication is key. This review is lengthy and is far from overdue. I tried not sharing anything after the delivery of my vehicle but my recent experience with this dealership just blew it. Honestly, I am being generous giving you 2 stars. SALES AND FINANCE I am going to start with the vehicle purchase on 11/22/25. We drove in and inquired about a car we saw that was still in transit. To cut the story short, the sales person gave us a run down of the amount, what we are going to get and the approximate delivery. Presented us with amount they are willing to pay for our trade in and we were ready to sign. I noticed that a certain discount he said he could give was not included in the final OTD price so I insisted for it to be included. Some other guy sat with us and explained that it can not be done because it is a pre installed feature. They said they will see what they can do and we took their word for it, so we moved to the finance department to sign papers. I noticed that my request to have my name first in the contracts was not met. They put my husband's name first. Moving forward, it was still a average experience that day. The only good thing they did that day was provide an Uber to bring us home. It was the following days that was grueling because I was on the phone with the sales person almost everyday to follow up on the 'discount'. I wanted to know how they wanted to deal with it. Anyway, we got delivery of the vehicle on 11/28/25. Finally, the sales person was able to talk to someone inside (we still do not know who) and we were able to get the 'discount' in the form of a reimbursement for tinting the windows. That worked and I must say the sales person came thru and got the deal done like how it was supposed to be. He did not let us down and took care of us. It was just the communication within their dealership that we did not like. PARTS AND SERVICE I went in for a scheduled 10K service on 5/27/26. I showed the service coordinator a concern I had with the outer trim pillar on the rear left door. He was able to address the concern and after the scheduled maintenance service he said that they are going to order the part and someone will get in touch with me to schedule another appointment to install the new part. Moving on, on June 10th I called the service department to inquire about the situation. My call got transferred 3 times. First, a girl who was not having a good day answered and gave me an attitude. Second, a guy answered and I scheduled my service for the installation, third was another girl who promised me that she would send an email to a manager I was requesting to talk to (who was not available at that time, and since when do they ever have the time?) to rectify the mismanagement of my concern. Guess what? Up to this day, I have not heard back from any manager. I called the parts department and asked them if the part is already in because it has been 2 weeks since I was there. He said that the part came in 5/29/26. Two days after I was last there and was told to be getting a call! Unbelievable. I was basically waiting for no one to call me and I had to reach out to them. I went in for the installation and had the same service coordinator take care of my car. I told him of what happened. He listened and after I was done, he just brushed it aside and didn't even apologize. He said my car would be ready in about an hour. I am not a difficult person to deal with but please, do not promise me something that you can not deliver. Again, communication is key.

First off, Giovanni is the best he will take of you and is honest however it would have been a five star if it wasn’t for the F&I guy in the back. Overall I got a good deal on a 2026 Camry XSE hybrid and the sales process was fine. However, the F&I experience was uncomfortable. The finance manager used high-pressure tactics to push add-on packages, made my girlfriend feel bad when declined, and when I mentioned wanting to speak with my dad before making a decision, he told me he ‘keeps his dad out of ... Read More

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Google - Jun 7, 2026

First off, Giovanni is the best he will take of you and is honest however it would have been a five star if it wasn’t for the F&I guy in the back. Overall I got a good deal on a 2026 Camry XSE hybrid and the sales process was fine. However, the F&I experience was uncomfortable. The finance manager used high-pressure tactics to push add-on packages, made my girlfriend feel bad when declined, and when I mentioned wanting to speak with my dad before making a decision, he told me he ‘keeps his dad out of his business.’ That kind of comment is unprofessional and out of line. Buyers should feel respected when making a major financial decision, not pressured or shamed. The car is great but be prepared for a tough F&I room. FYI, keep Giovanni with you during this process, He’s a great guy and is honest and up front.

My first-time car-buying experience was incredibly disappointing and ultimately convinced me to walk away from purchasing a car. I was referred through the Costco Auto Program and worked with Ajay, who was apparently Blackstone Toyota's "best salesman." In hindsight, if you look through other Google reviews from customers, his name appears quite a few times. Before visiting the dealership, I repeatedly asked for the Costco pricing sheet for the Plug-in model. Despite multiple requests, I never received one. The only pricing sheet I was ever shown was for the standard Woodland trim. Even in person, I was ... Read More

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Google - Jun 6, 2026

My first-time car-buying experience was incredibly disappointing and ultimately convinced me to walk away from purchasing a car. I was referred through the Costco Auto Program and worked with Ajay, who was apparently Blackstone Toyota's "best salesman." In hindsight, if you look through other Google reviews from customers, his name appears quite a few times. Before visiting the dealership, I repeatedly asked for the Costco pricing sheet for the Plug-in model. Despite multiple requests, I never received one. The only pricing sheet I was ever shown was for the standard Woodland trim. Even in person, I was only given a handwritten out-the-door price. We were quoted over $51,000 out the door and told that 5.99% APR was the absolute best rate available. We repeatedly asked if there was any flexibility and requested to speak with management, but were told there was none. After we signed preliminary paperwork, things became even stranger. While we were waiting, Ajay took the vehicle we were purchasing off the lot without informing us. Shortly afterward, Finance Director Terry informed us that Ajay had been involved in an accident with the exact vehicle we were buying. During the discussion, a finance employee used the accident as an opportunity to push GAP insurance, saying, "See? Life happens. GAP." It was one of the most tasteless sales tactics I have ever witnessed. Terry assured us they would make things right and promised a better deal the next day. We were told that a similar or better vehicle with the same packages would be provided. The following day, communication remained poor. We agreed to meet at 5:30 PM, only to be told after arriving that the replacement vehicle would not arrive until 7:00–7:30 PM. No advance notice was provided despite us rearranging our schedules. The only gesture offered was a free hat to my dad. When the replacement vehicle finally arrived, it had over 120 miles on it from being driven from another dealership. The interior was dusty, the touchscreen was covered in fingerprints, and there were cosmetic issues that did not make it feel like a new vehicle. To make matters worse, the vehicle had almost no fuel and no battery charge, limiting our test drive to only a few miles. We also discovered that the replacement vehicle was missing equipment that had been included on the original vehicle. When I asked about the missing Tesla charging adapter, I was told I could either receive the adapter or a small discount because of the mileage—but not both. This contradicted the previous night's promise that I would receive the same package or better. Throughout the process, every concern I raised was met with excuses and reminders about how much the dealership was already doing for me. When I questioned what value the Costco Auto Program provided if other dealerships were offering similar discounts, I never received a clear answer. Only after I decided to leave was I finally offered a chance to speak with a manager, who largely repeated the same talking points. The manager even noted that if I was not going to buy the car, he could easily sell it to someone else. We were also finally told that they could run our credit through other banks to see whether a lower APR was available. We ended up leaving after that. About 10 minutes later, Ajay called and offered an additional $700 discount. By then, the issue was no longer about money—it was about trust, transparency, professionalism, and respect. I walked into Blackstone Toyota fully prepared to buy a vehicle. Instead, I experienced poor communication, high-pressure sales tactics, unexplained delays, and a complete lack of customer care. Imagine waiting three months and being fully prepared to buy a car, only to be convinced not to buy one. I also spoke with Toyota Corporate. They opened a case and informed me that, according to corporate standards, Blackstone Toyota was supposed to contact me within 24–48 hours. Instead, they provided their response privately and closed the case without ever calling me or making any attempt to reach out.

I had a very bad experience at this Toyota location because of the salesman AJ. We were originally dealing with another salesman who was very respectful, professional, and giving us a very good deal. However, AJ came in between our conversation and started showing a very disrespectful attitude toward us, even in front of the other salesman. The way he spoke and behaved was completely unprofessional and made us feel uncomfortable. Because of his attitude and poor customer service, we decided not to purchase a car from this location. A dealership should treat customers with respect, especially during such an ... Read More

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Google - May 27, 2026

I had a very bad experience at this Toyota location because of the salesman AJ. We were originally dealing with another salesman who was very respectful, professional, and giving us a very good deal. However, AJ came in between our conversation and started showing a very disrespectful attitude toward us, even in front of the other salesman. The way he spoke and behaved was completely unprofessional and made us feel uncomfortable. Because of his attitude and poor customer service, we decided not to purchase a car from this location. A dealership should treat customers with respect, especially during such an important purchase decision.😡

I want to give their automotive service department a ZERO! My wife had them change her 2014 Camry motor oil about 3500 miles ago because I was busy with work. We'll, I went to change it today and the amature mechanic didn't put the stand pipe in the oil filter cap back. The oil filter was in the cap, but not really filtering the oil. It was moving around. This could have caused a major problems to the motor. I guess I was lucky. I would wish everyone who had them changed out their car oil, would check the oil ... Read More

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Google - May 18, 2026

I want to give their automotive service department a ZERO! My wife had them change her 2014 Camry motor oil about 3500 miles ago because I was busy with work. We'll, I went to change it today and the amature mechanic didn't put the stand pipe in the oil filter cap back. The oil filter was in the cap, but not really filtering the oil. It was moving around. This could have caused a major problems to the motor. I guess I was lucky. I would wish everyone who had them changed out their car oil, would check the oil cap and see if there's a filter pipe in the middle of it. Thanks.

(Translated by Google) I'm saying this because they never really explain what they're selling you, and unfortunately, when you don't fully understand the language, they take advantage of you. I tried to cancel the extras they added without my authorization, and after only three days of signing, they told me nothing could be done. Total disappointment. I'm giving it this rating because they never explain what they're selling you, and unfortunately, since you don't know the language very well, they take advantage of you. I wanted to cancel the extras they added without my ... Read More

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Google - May 14, 2026

(Translated by Google) I'm saying this because they never really explain what they're selling you, and unfortunately, when you don't fully understand the language, they take advantage of you. I tried to cancel the extras they added without my authorization, and after only three days of signing, they told me nothing could be done. Total disappointment. I'm giving it this rating because they never explain what they're selling you, and unfortunately, since you don't know the language very well, they take advantage of you. I wanted to cancel the extras they added without my authorization, and three days after signing, they told me nothing could be done. Total disappointment. (Original) I’m saying this because they never really explain what they’re selling you, and unfortunately when you don’t fully know the language, they take advantage of you. I tried to cancel the extras they added without my authorization, and after only three days of signing, they told me nothing could be done. Total disappointment. Le doy eso porque nunca te explican lo que te están vendiendo y lamentablemente como uno no sabe muy bien el idioma te meten lo menso quise cancelar los extras que me pusieron sin yo autorizar y a tres días de aver firmado me dicen que no se puede hacer nada desepcion total

I am extremely disappointed with my recent vehicle purchase experience. As a returning customer who previously purchased two vehicles from a Toyota dealership, I expected honesty, transparency, and customer-focused service. Instead, I felt significant pressure from the sales team to complete the transaction on the last day of the month, which appeared to be driven more by sales quotas than by my best interests. Initially, I was led to believe I had entered into a good agreement and felt confident in the purchase. However, as time passed, truths began to unfold regarding many of the representations made during the transaction. ... Read More

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Google - May 2, 2026

I am extremely disappointed with my recent vehicle purchase experience. As a returning customer who previously purchased two vehicles from a Toyota dealership, I expected honesty, transparency, and customer-focused service. Instead, I felt significant pressure from the sales team to complete the transaction on the last day of the month, which appeared to be driven more by sales quotas than by my best interests. Initially, I was led to believe I had entered into a good agreement and felt confident in the purchase. However, as time passed, truths began to unfold regarding many of the representations made during the transaction. Information I later learned about the vehicle, financing, trade-in, and insurance costs painted a very different picture than what I understood at the time of purchase. I also learned that I likely had other options available, including a trade-in through Nissan of Clovis that may not have resulted in the negative equity I was told I had. This information would have significantly impacted my decision-making process. While the General Manager attempted to help after the fact, the assistance came too late to change the outcome or restore my confidence in the dealership. The overall experience left me feeling misled, pressured, and unsupported. This was my third vehicle purchase from a Toyota dealership, and I never expected this level of treatment. I will not recommend this location to friends, family, or other potential buyers.

In February, I visited a Toyota dealership to purchase a certified used car. The salesperson initially gave me a price that seemed fair. However, once the manager got involved, the price suddenly increased after noticing my daughter was very interested in the vehicle. When we started to walk away, the price was lowered again—but it still didn’t match the original offer. After I pointed that out, the manager stepped in once more and raised the price again, which felt misleading and unprofessional. Buyers should be cautious with this dealership’s pricing tactics. Make sure to carefully review all ... Read More

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Google - Apr 21, 2026

In February, I visited a Toyota dealership to purchase a certified used car. The salesperson initially gave me a price that seemed fair. However, once the manager got involved, the price suddenly increased after noticing my daughter was very interested in the vehicle. When we started to walk away, the price was lowered again—but it still didn’t match the original offer. After I pointed that out, the manager stepped in once more and raised the price again, which felt misleading and unprofessional. Buyers should be cautious with this dealership’s pricing tactics. Make sure to carefully review all numbers before agreeing to anything. Also, double-check the contract before signing, as they may try to add warranties and extra charges that were not clearly discussed upfront.

Came here very hopeful, traded in my car since it had some issues for a car that i was under the impression would be a better option, drove the car for a day or leas and the car is already back with at the dealership waiting room get fixed, was told i should be getting it back in a week or so. I dont feel comfortable with this car anymore and the only solution now is to wait for it to be fixed since we signed the papers, worst experience ever for me and my family.

I buy a car from them it’s accident car they told me it’s minor accident but when I buy, then we know they don’t put original part. We have a problem with the same part we order four or five times on different stores or dealership, but it’s not fit. We are very confused. Why it’s not fit then we found they don’t put original part put different part in reference car. I have very bad experience. I promise with myself I never go there. They don’t mention me about this part Never ... Read More

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Google - Mar 25, 2026

I buy a car from them it’s accident car they told me it’s minor accident but when I buy, then we know they don’t put original part. We have a problem with the same part we order four or five times on different stores or dealership, but it’s not fit. We are very confused. Why it’s not fit then we found they don’t put original part put different part in reference car. I have very bad experience. I promise with myself I never go there. They don’t mention me about this part Never Recommended please go somewhere else we go there and talk with Raj not good respond

Terrible customer service. We called before driving an hour to the dealership to look at a specific vehicle. The vehicle showed in stock on the website. We spoke to a salesman named AJ on the phone and he stated that they had a brand new Grand Highlander and also a used 2025 available on the lot now. We told him we were driving from an hour away and only coming because of those vehicles. When we showed up 1 hour later, another salesman greeted us and stated both had sold the day before. They had a brand new one sitting in the ... Read More

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Google - Mar 21, 2026

Terrible customer service. We called before driving an hour to the dealership to look at a specific vehicle. The vehicle showed in stock on the website. We spoke to a salesman named AJ on the phone and he stated that they had a brand new Grand Highlander and also a used 2025 available on the lot now. We told him we were driving from an hour away and only coming because of those vehicles. When we showed up 1 hour later, another salesman greeted us and stated both had sold the day before. They had a brand new one sitting in the back that had a deposit placed on it. They wouldn’t even allow us to look inside of it to see if it is a vehicle we are interested in. I would definitely NEVER do business with this dealership and will tell everyone I know the same.

Tried getting a battery from there and they mark it up almost 66% They sell a 340 dollar battery at 504 plus tax. And when you want a refund they take over a week to get your money back. And its second time that I have to wait for a check from them. Both times 500 plus Been two weeks and still haven't received anything. And I'm waiting for them to call back.

Terrible service

Very disappointing experience at this Toyota dealership. I clearly stated that I only wanted to review numbers and did not consent to any hard credit inquiries. After that, communication became vague and unhelpful, with most questions answered by “I’m not sure” or “maybe.” I was also offered $2,000 less for my trade-in and told they couldn’t match another dealership’s offer, with the only explanation being that Toyota vehicles have “higher resale value.” No clear breakdown, no transparency, and no real effort to compete. A customer asking for straightforward numbers should not be treated as a problem. I ultimately ... Read More

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Google - Feb 10, 2026

Very disappointing experience at this Toyota dealership. I clearly stated that I only wanted to review numbers and did not consent to any hard credit inquiries. After that, communication became vague and unhelpful, with most questions answered by “I’m not sure” or “maybe.” I was also offered $2,000 less for my trade-in and told they couldn’t match another dealership’s offer, with the only explanation being that Toyota vehicles have “higher resale value.” No clear breakdown, no transparency, and no real effort to compete. A customer asking for straightforward numbers should not be treated as a problem. I ultimately took my business elsewhere and would not recommend this location to anyone looking for honesty and transparency.

Took my tundra there for an oil change and they didn't put the oil cap back on. Oil got all over the inside of my engine compartment. I noticed it 2 weeks after being there and I found the oil cap just set in my hood latch area and was left there with the hood closed on it. I called them and was going to take my truck back hut decided to take it somewhere else since they couldn't even remember to put the oil cap back on.

I just went this morning to Blackstone Toyota because my 2018 Camry signaled a potential problem, showed the engine sign, and recommended to see a Toyota dealer. They runned diagnostics and provided me with a report with some recommendations. When I signed the approval for the diagnostics, I was not told of any options, such a break checks, fluid checks,...etc. and make good recommendations. I thought that it was unusual but I trusted that the Dealership would do a through job. This was my mistake...ignoring a red flag. After the diagnosis, I tried twice to get a more detailed ... Read More

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Google - Nov 6, 2025

I just went this morning to Blackstone Toyota because my 2018 Camry signaled a potential problem, showed the engine sign, and recommended to see a Toyota dealer. They runned diagnostics and provided me with a report with some recommendations. When I signed the approval for the diagnostics, I was not told of any options, such a break checks, fluid checks,...etc. and make good recommendations. I thought that it was unusual but I trusted that the Dealership would do a through job. This was my mistake...ignoring a red flag. After the diagnosis, I tried twice to get a more detailed explanation from the service rep in order to undestand the real scope of the problem. The first time, he had to Google to get details of the recommendations. Then, when I was trying to assess the risk of waiting for few weeks before implementing the recommendations, he directed me to the written report. It is all there, he said. When I went to pay, I told the cashier that I had questions. He called the service rep who came to repeat the same sentence. It is all in the report. When I received the car keys, I told another cashier that I was unhappy by the lack of explanations that I received. She signaled the service rep who asked me if I had questions. Since I aready knew his standard answer, I thank him and drove off with my car. Additionally, in talking to the service rep, I ask him for an estimate on the recommended repairs and that based on the amount, I would call to make an appointment for the repair when it was convinient for me. He showed me a table with rates for financing repairs. I mentioned to him that I like to pay cash and, again, I needed the estimates for the repairs. He never gave those estimates to me!!! I just want to say that I consider this lack of detailed explanations, from a service rep, very very poor and even disturbing. He was not busy at his booth and having to Google for details of the car issues was very concerning. I never received such a poor service. Usually, in talking with the service rep I became confident of the quality of their service while learning details that helped me take better care of my car. Not here. I give this experience one start even though I do not believe that it is deserved. This is just to be able to express my frustation and disappointment. I also would like to warn other potential clients about Blackstone Toyota, and based on my negative experience, and their low bar for this type of services. They charge dealer's labor rates but do not seem to care much about the customer. I strongly recommend to avoid their services. ================================ Sorry, this is an addendum. Two more items: 1) The report I received shows that the Promised Time for returning my car was 10:28 am. This is not true! I was told that it would take, at least, two hours. No just one hour. It took two hours, which is OK with me but their documentation is lying. I do not appreciate that. 2) The report says "see picture". They never gave me a picture of what they referred to. That is enough. I give them (-*) a negative star for also missleading in their report.

Fiancé bought his truck out right and I financed mine. Once they had my fiance’s money they didn’t want to help with any questions. For mine, I traded my 2025 Chevy trax and put money down, I had to hound them to take my down payment. Then I find out the bank had not fully approved me after 2 weeks of having the new car. They better find a solution.

(Translated by Google) I don't know what happened. First, I was approved, I went through the whole process for automatic payments with the finance company, and then a month later I saw that the payment hadn't been processed. I investigated, and the dealership told me I just have to bring the car back as if nothing happened… Michael R (Original) No se que pasó primero me aprobaron hice todo mi proceso para pagos automáticos con la financiera y al mes miré que no se procesó el pago investigo y en el dealer me dijeron solo tienes que ... Read More

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Google - Oct 6, 2025

(Translated by Google) I don't know what happened. First, I was approved, I went through the whole process for automatic payments with the finance company, and then a month later I saw that the payment hadn't been processed. I investigated, and the dealership told me I just have to bring the car back as if nothing happened… Michael R (Original) No se que pasó primero me aprobaron hice todo mi proceso para pagos automáticos con la financiera y al mes miré que no se procesó el pago investigo y en el dealer me dijeron solo tienes que traer el carro de regreso como si nada ….Michael R

Mr mano in this dealership is very rude. we lease vehicle and when we went to his office. we were told very rudely to sign the paperwork. a lot of things to say about him what we observed while signing the paperwork. we ask him question about vehicle and he said he is in rush. this guy needs some good training . at the end . very rude and ego personality

Took my car to get radio fixed ! Was waiting and waiting for a call if they could fix it or not . Nothing ! Next thing I know , phone ring car is done . 2000dollars later . Radio still not working ! Grr

use their car repair services at your own risk. very unprofessional and try to upsell you things you don’t need. this place is exactly what others have said about dealerships in general. if I could give 0 stars I would. they truly don’t care about their customers and only want what profits them. luckily I took my car to another mechanic and he found another solution (that this place tried to upsell some things that wouldn’t of fixed it). if they break something, they don’t even tell you so make sure to take videos and pictures beforehand.

Negative five star...

Biggest waste of time! Worst customer service!! Fully regret purchasing vehicle here. Never ever again!

Too much time service for car

Worst car shopping experience I’ve ever had. Our salesman, ZANE, was rushed, rude, and completely disconnected once we mentioned we were comparing prices between cars, even though we already knew we wanted a Sienna or Grand Highlander. He didn’t even have the car he said was available, walked way ahead of us without engaging, and within 10 minutes left us claiming he had another client, only to go stand around under the tent on his phone. His attitude is not suited for customer sales, especially when people are spending $65k+ on a vehicle. We were already pre-approved from our ... Read More

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Google - Aug 30, 2025

Worst car shopping experience I’ve ever had. Our salesman, ZANE, was rushed, rude, and completely disconnected once we mentioned we were comparing prices between cars, even though we already knew we wanted a Sienna or Grand Highlander. He didn’t even have the car he said was available, walked way ahead of us without engaging, and within 10 minutes left us claiming he had another client, only to go stand around under the tent on his phone. His attitude is not suited for customer sales, especially when people are spending $65k+ on a vehicle. We were already pre-approved from our bank and ready to buy, but his LACK of honesty, professionalism, and customer service drove us out. Do better, ZANE.

I wouldn’t recommend going here for car service if you’re a woman and don’t know much about cars. They lack communication and rarely explain any issues that is happening to your car. It is very frustrating. I thought I could trust this location but they showed me why it’s better going to a different mechanic.

Just left the dealership, after spending about 40 minutes looking at their trucks. Not a single sales advisor came to help. I’m guessing they didn’t want to sell a truck… ¯\_(ツ)_/¯

Sales department is either crooked or incompetent. Checked availability of a vehicle. Started on line purchase and called in the next day to verify everything was on track. Gave them a deposit and filled out all the paperwork. After several days of no contact we noticed the car was still shown as available on line. When we called for clarification we were told that it was sold to someone else and we wouldn’t be getting it. I was told that it was purchased by the other party more than a week before we tried to buy it. Funny thing ... Read More

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Google - Aug 8, 2025

Sales department is either crooked or incompetent. Checked availability of a vehicle. Started on line purchase and called in the next day to verify everything was on track. Gave them a deposit and filled out all the paperwork. After several days of no contact we noticed the car was still shown as available on line. When we called for clarification we were told that it was sold to someone else and we wouldn’t be getting it. I was told that it was purchased by the other party more than a week before we tried to buy it. Funny thing is if you call and ask about the car people will still tell you it’s available, yet it’s been more than 2 weeks since the date we were told it sold. It also does not show sale pending in the on line ad. It’s all very strange since the car isn’t even in the US yet and Toyota doesn’t allow people to order cars from the factory. Sounds like a bait and switch because it’s a very hard car to find. Beware.

My family and I went into Toyota Blackstone to purchase a 2025 Toyota Rav4, however they did not have any in the lot. So, we were told that we can put a deposit down to reserve the car. Later on, if we decide that we no longer want to continue with purchasing the car, we would be able to get the deposit back. So that's what I did. About a couple weeks later, I was actually able to get the same car else where, so I called into the store on June 6, 2025 to cancel my reservation and request my deposit ... Read More

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Google - Jul 8, 2025

My family and I went into Toyota Blackstone to purchase a 2025 Toyota Rav4, however they did not have any in the lot. So, we were told that we can put a deposit down to reserve the car. Later on, if we decide that we no longer want to continue with purchasing the car, we would be able to get the deposit back. So that's what I did. About a couple weeks later, I was actually able to get the same car else where, so I called into the store on June 6, 2025 to cancel my reservation and request my deposit back. One of the managers shared that they will get that started and it will be sent via mail back to me. HOWEVER, two weeks go by and I have yet to receive the check. I called again on a weekend, and the sales manager shared that I would need to call on a weekday since that's why finance is working. I call the next day and was rudely greeted by a male in finance. He shared that he would be able to initiate the refund (because it wasn't initiated) and would call me back in about 30 minutes or so. I decline the phone call and asked if he can send an email confirming that the refund has been started and he said sure. 24 hours later, still no email, so I called again and was able to talk to a sales manager who shared that the refund was initiated, but he's unsure why they didn't send an email confirmation. He shared that he will talked to the finance director and will get back to me. Three days later, no call for TOYOTA. I call back to speak to the same sales manager, who shared with me that the finance department has been very backed up. He will put my documents at the very top to initiated the refund. This was a Friday (6/27/2025) when I called so I understand that it may take a few days, so I waited a week. Today is July 7th, 2025 and I have still yet to receive a check or a refund of the deposit that I made on the car. I am very upset that for a big corporation, that they lack effective communication and responsibility. AND more upset that I have to keep playing phone tag with the company and STILL one month later I STILL don't have my refund that I initiated. This is ridiculous. If you are thinking about putting a deposit down for a car HERE I advise you to BE SURE that you want to get this car at this location. IF NOT, then don't even think about it because at this point it will take lots of phone calls back and forth, days on end, to be able to receive your refund back.

By far the worst customer service if you bring your car on a Saturday, I have been waiting after I am suppose to be already checked in by the first guy at the entrance, since then, it's been 23 minutes and no one even spoke to me since that first guy...

I would never recommend this dealership to anyone. Worst customer service ever in the service department.

ASK how much your paying for the car , I feel like I got ripped off because they knew I wanted the car , (My Fault) but just be aware , GO OVER HOW MUCH YOUR PAYING FOR THE CAR IN THE END. The car was listed for $36,500 , I traded in my vehicle with $3,500 negative equity. I put down $2500. In the end total finance was $44,300. $36,500+$3500=$40,000 $40,000-$2500=$37,500 $44,300-$37,500=$6,800.00 $6,800 more than it should have been.Taxes & fees aren’t that much.

We waited for half an hour but none of their men came to us He ruined our whole hour Their service was not good at all